Refund and Return Policy

At Imperial Granite, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before making a purchase.

Returns

All goods sold by Imperial Granite are non-returnable and non-refundable.

Goods may only be exchanged if they are returned in their original condition, unused, undamaged, and in their original packaging, subject to inspection and approval by Imperial Granite.

Custom Orders

Custom-fabricated products, including countertops, vanity tops, stairs, flooring, wall cladding, tombstones, memorials, and any stone that has been cut, polished, or installed to customer specifications, cannot be returned, exchanged, or refunded.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We will inspect the issue and, where applicable, arrange a replacement or suitable resolution.

Exchange Approval

Imperial Granite reserves the right to approve or decline any exchange request after inspecting the returned product. Products that show signs of use, damage, alteration, or improper handling will not qualify for exchange.

Contact Us

If you have any questions regarding our Refund and Return Policy, please contact Imperial Granite. We are committed to providing quality products and excellent customer service.